Top suggestions for edit [Hi Evelyn,
The JIRA ticket system was created so that we can keep track of all the local user management request that is sent to the Global Media Ops. 
Can you please make sure your team have access to it and use it to send request to out team.
Link to the service desk: https://annalect.atlassian.net/servicedesk/customer/portal/93/group/307
As for this request I have actioned it.]