(By Paul Weyland) “What is the best schedule to recommend to a local direct client? I heard it was about 35 commercials a month or so, or OES.” That’s the question I was recently asked. Here are my ...

“I have you marked in my calendar to start next week.” “My schedule is full right now.” Have you ever told a client or potential client any of the above? I have many times. When I started working for ...

As you’re gathering documents this tax season and preparing personal tax returns, you may come across clients who have employed domestic help in the past year. These clients may need to attach ...

When you manage reservations and bookings, your service personnel spends a large amount of time fielding phone calls from people who want to schedule, presenting choices to clients, and updating ...

High-maintenance clients test your patience, push your boundaries and consume more resources than anyone else you work with. They demand immediate responses, request countless revisions and question ...

Run your firm’s tax season as if you were advising a client on a business. Whether you are a two-person operation or a giant national firm, you need procedures to facilitate the tax preparation part ...

Opinions expressed by Entrepreneur contributors are their own. Too many people, when faced with clients who range from dissatisfied to downright angry, choose the loser’s path by putting off handling ...